FAQ
Below you'll find the answers to all our most frequently asked questions. Should you need any further assistance, don't hesitate to reach out to our customer support team.
WHAT PAYMENT METHODS ARE ACCEPTED ?
We accept payments by UPI, Visa, MasterCard, American Express, Google Pay, and Paypal in most regions. The full amount will be charged when we receive your order. BIRCHE does not store customers’ payment card details for security purposes.
If you have been charged the wrong amount when shopping from the webshop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically canceled.
HOW CAN I APPLY A DISCOUNT CODE ?
You will be able to enter your discount code at Check out.
Discount codes cannot be combined with other campaigns or additional discounts. Discount codes are subject to expiration and are only applicable within the set date range. Discount codes can therefore not be applied to past or future orders that fall outside of the voucher’s valid dates. Promotions are not applicable on past orders.
WHEN WILL MY ORDER BE SHIPPED ?
Your order will be shipped when all items are in stock.
WHATS THE STATUS OF MY ORDER ?
Once the order has been placed, BIRCHI will send you an order confirmation, followed by a tracking email once the package has been sent.
We cannot reroute packages once they have been shipped, so please ensure your shipping details and personal information are accurate at the time of checkout.
WHAT ARE THE SHIPPING TIMES ?
Every piece at BIRCHE is handcrafted to order, so lead times vary by item, typically 2 to 6 weeks, depending on the piece. The exact estimated lead time is listed on each individual product page, so please check there before ordering.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED IN TRANSIT ?
Please note that many of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. However, if your item arrives damaged in any way we urge you to reach out to us immediately.
For information about the claims process, please visit our Returns & Exchange page here
WHAT ARE THE SHIPPING COSTS ? DO YOU OFFER FREE SHIPPING ?
Shipping is free on all orders. The one exception: larger pieces that ship in a wooden crate/pallet carry a fixed pallet/freight fee, charged regardless of order value. This is clearly noted on the product page for any item it applies to.
I AM A B2B CUSTOMER , HOW DO I GET AN INVOICE FOR MY ORDER
For retailers who are interested in stocking BIRCHE or professionals who need help with GST billing , please mail at b2b@birche@gmail.com
DOES BIRCHE OFFER CUSTOMISATION OF PRODUCTS ?
For customisations , please mail us at custom@birche@gmail.com.
Please note a customisation fee might be applied depending upon the request.
HOW CAN I CONTACT BIRCHE ?
You can get in contact with our customer care service by phone at
For inquiries about orders: shop@birche.com For claims: claims@birche.comFor general inquiries: birche@birche.comFor other inquiries, such as business and project requests, please find dedicated contacts here.