return and exchange

RETURNS & EXCHANGES

All Sales Are Final

All purchases made through BIRCHE are final sale. We do not accept returns or exchanges for change of mind, incorrect selection, personal preference, or any other reason unrelated to a confirmed manufacturing defect or damage during transit.

This applies to full-price, discounted, ready-to-ship, made-to-order, and bespoke pieces.

Before placing an order, customers are encouraged to carefully review the product dimensions, materials, finishes, and other product information provided on the website.

Made-to-Order & Bespoke Pieces

All made-to-order and bespoke pieces are final sale and cannot be returned or exchanged.

If a made-to-order or bespoke piece arrives damaged or has a confirmed manufacturing defect, BIRCHE will assess the issue and provide an appropriate resolution in accordance with the Damaged Goods & Warranty policy below.

DAMAGED GOODS & WARRANTY

Damaged Goods

Every BIRCHE order is carefully inspected and packaged before dispatch. In the unlikely event that your order arrives damaged, please contact us within 3 days of delivery.

To help us assess the damage, please provide clear photographs and/or videos of:

The damaged product
The outer packaging
The inner packaging and protective materials
The shipping label, where applicable

Please retain the original packaging until the issue has been resolved, as it may be required for assessment or for arranging a replacement.

Once the submitted information has been reviewed and the damage is confirmed to have occurred during transit, BIRCHE may arrange a replacement or, depending on the circumstances, issue a refund.

Any resolution will be determined after reviewing the nature and extent of the damage and the availability of the product or replacement components.

Warranty

BIRCHE furniture is covered by a 1-year warranty against confirmed manufacturing defects.

The warranty applies to defects arising from the manufacturing or construction of the product under normal residential use.

If a manufacturing defect is confirmed within the warranty period, BIRCHE will assess the issue and may provide a replacement or refund depending on the nature of the defect and the circumstances of the claim.

The warranty does not cover damage resulting from misuse, improper installation, accidents, modifications, neglect, or failure to follow the recommended care and maintenance instructions.

Natural Materials

Wood is a natural material and each piece will have its own character. Variations in grain, colour, tone, knots, texture, and small natural surface imperfections are inherent characteristics of natural wood and are not considered manufacturing defects.

Wood may also naturally move, expand, contract, or develop changes in appearance in response to changes in humidity and temperature. Such natural movement, including minor cracking or dimensional changes resulting from environmental conditions, is not considered a warranty defect.

Customers should follow the recommended care and maintenance instructions to help preserve the condition of their furniture.

Care & Maintenance

For information on caring for your BIRCHE furniture, please refer to our Care & Maintenance page.

[CARE & MAINTENANCE]

Warranty Claims

To make a warranty claim, please contact BIRCHE through the details provided in our Contact section.

Please include your order details along with clear photographs and/or videos showing the issue. Additional information may be requested to assess the claim.

BIRCHE reserves the right to determine whether an issue is covered under this warranty based on the information provided and the circumstances of the claim.